mahkota138 Platform Privacy Notice
This page describes what we collect when you use mahkota138 and how we keep that data protected. We take account security and personal information handling seriously across all our operations in supported jurisdictions. Our privacy commitments apply to every mahkota138 user, whether you access our live-dealer tables, sportsbook, slots, or esports markets from Jakarta, Surabaya, Bandung, Medan, Semarang, or anywhere else within our service area.
We collect data to run your account, process deposits and withdrawals, verify your identity, and deliver customer support. We store your information on secure servers and do not sell or share it with marketing partners. This notice outlines what data we hold, how long we keep it, and what rights you have over your information on mahkota138.
What We Collect on mahkota138
When you open an account with mahkota138, we ask for your email, password, full name, date of birth, phone number, and residential address. During account verification, we request identity documents—a national ID, passport, or driver's licence—and proof of address, such as a recent utility bill or bank statement. We photograph or scan these documents and store them encrypted in our verification database.
Once verified, we record every transaction you make on mahkota138. This includes deposit amounts, payment method used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, e-wallet), withdrawal requests, settlement times, and game outcomes. We log your login times, the device you use, your IP address, and the pages you visit within mahkota138. This transaction and activity data helps us detect fraud, comply with financial regulations, and help you troubleshoot issues with your account.
We also store cookies on your device. These cookies remember your login session, your language preference, and which live-dealer tables or sportsbook markets you viewed most recently. Cookies let us customise your mahkota138 experience without re-entering your preferences each time you visit.
How We Use Your Data
We use your email and phone number to send account notifications—deposit confirmations, withdrawal updates, security alerts, and customer support replies. You receive these messages during account activity; we do not send marketing emails unless you explicitly opt in. Our support team accesses your account history to help resolve withdrawal delays, disputed transactions, or game-rule questions, especially around high-traffic periods like Liga 1 season or Piala AFF tournaments.
Your identity documents and address proof allow us to verify that you meet our eligibility requirements and comply with financial crime prevention laws. We cross-check your personal information against sanctions lists and fraud databases maintained by licensed compliance vendors. This process protects both you and mahkota138 from account takeover and money-laundering schemes.
Our fraud-detection systems analyse your login patterns, deposit-withdrawal sequences, and game behaviour to flag unusual activity. If our system suspects an unauthorised login or a suspicious withdrawal request, we freeze the transaction and ask you to re-verify your identity before proceeding. We also use aggregated, anonymised data—never personal—to understand usage trends across our live-dealer studios, sportsbook markets, and slots offerings.
Third-Party Processors and Data Location
We share your data with specific third parties only when necessary. Payment processors like mobile banking, local payment, online payment, e-wallet, and our bank partners (mobile banking, local payment, online payment, e-wallet) receive your transaction details to complete deposits and withdrawals. Compliance vendors receive your name, ID number, and address to check sanctions lists. Our customer-support platform may store chat logs and ticket histories on servers operated by that vendor.
Some of our servers are located outside Indonesia. When your data travels to another country, it remains encrypted and protected under the same security standards we apply to data stored within Indonesia. We do not transfer data to jurisdictions with weaker privacy laws than Indonesia without your explicit consent.
Your Rights on mahkota138
You can request a copy of all data we hold about you on mahkota138. Contact our support team with your account email, and we will prepare a file containing your profile information, transaction history, and chat logs within ten business days. You can also request that we correct inaccurate data—for example, if your address has changed or your phone number is outdated—by updating your account settings or emailing support.
You have the right to delete your mahkota138 account. If you request account closure, we retain your transaction history and identity documents for seven years to comply with financial regulations, but we remove your login credentials and contact information within thirty days. After seven years, all data is permanently erased from our systems.
Your privacy on mahkota138 rests on transparent data handling, encrypted storage, and access only by staff with a legitimate business need.
Cookies and Tracking
mahkota138 uses session cookies to keep you logged in while you play live-dealer tables or browse sportsbook markets. These cookies expire when you close your browser. We also use persistent cookies that remain on your device for up to one year to remember your language setting and table preferences. You can delete cookies from your browser settings at any time, but doing so will log you out of mahkota138 and reset your preferences.
We do not use tracking pixels or third-party analytics cookies that follow you across other websites. Our analytics are limited to mahkota138 activity only. Google Analytics may be active on our site; you can opt out of Google tracking by installing the Google Analytics Opt-out Browser Add-on.
Data Security and Breach Notification
We encrypt all data in transit using TLS 1.2 or higher and encrypt sensitive data at rest using AES-256 encryption. Our servers are protected by firewalls, intrusion-detection systems, and regular security audits. Access to your account data is restricted to mahkota138 staff members with explicit permission to view it—primarily our support and compliance teams.
If a data breach occurs and your personal information is compromised, we will notify you within 48 hours via email to the address on file with your mahkota138 account. We will also post a notice on our platform explaining what data was affected, what steps we took to remediate the breach, and what you can do to protect yourself.
Contact Us About Privacy
If you have questions about how we handle your data, how to exercise your rights, or if you believe your privacy has been violated, email our Data Protection Officer at [email protected]. Include your account email, a description of your concern, and any supporting documents. We will respond within ten business days. If you are unsatisfied with our response, you have the right to file a complaint with your local data-protection authority.